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Terms of Purchase
Welcome to the allfairythings.com On-Line Shop, where you will find a choice of products specially selected for those of our clients who would like to shop on-line. Although much effort has gone into producing high quality images of our product selection, we cannot guarantee that your monitor will correctly replicate the colours.

Use of the allfairythings.com Web site is subject to the general Terms and Conditions of use which, unless stated otherwise, also apply to use of the On-Line Shop. Additionally, On-Line Shopping with allfairythings.com is subject to the following Terms of Purchase which contain important information about ordering products, payment and delivery. Allfairythings.com reserves the right to modify these Terms of Purchase ("Terms") from time to time.

In these Terms, references made to "We" and "Us" mean allfairythings.com, and "You" means you, one of allfairythings.com On-Line Shop clients.

The following are covered in detail below:
  1. Placing your order
  2. Access and use of allfairythings.com On-Line Shop
  3. Acceptance
  4. Payment
  5. Delivery and insurance
  6. Cancellations and returns
  7. Gifts
  8. Privacy policy
  9. Applicable Law

1. PLACING YOUR ORDER
  1. To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with English law.
  2. In order to make purchases through the Site, you will need to create an on-line account the first time you use the allfairythings.com Shop and you will be requested to provide information about yourself as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.
  3. Once you have chosen a product, click on the image to access the product page where information on sizing, colour options etc. will be provided. All product prices shown in the On-Line Shop are in GBP (£) and are inclusive of VAT but do not include delivery costs which will appear in the order confirmation. All prices and offers remain valid as advertised from time to time.
  4. If you are happy with your choice, click on the "Buy Now" button.
  5. You can monitor the products you have chosen by clicking on the "Shopping Basket" at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.
  6. When you are ready, choose a delivery method, proceed to "Checkout" and follow instructions. Please ensure that you provide information as requested.
  7. Once you have confirmed your order, we will issue you with a allfairythings.com Order reference number, which will appear in your order confirmation. Please ensure that You save this number for reference.
  8. On placing an order with allfairythings.com, You are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that We may not always be able to accept your offer (see Acceptance). All orders are subject to availability and acceptance.

2. ACCESS AND USE OF AllFairyThings.com ON-LINE SHOP
  1. allfairythings.com On-Line Shop is only available to On-Line Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise allfairythings.com to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see PAYMENT).
  2. Please note, that, by making an offer to purchase merchandise, You expressly authorise Us to perform the appropriate credit checks. Furthermore, where allfairythings.com feels necessary, to transmit or to obtain additional information to efficiently process Your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
3. ACCEPTANCE
  1. Once you have made your choice and your order has been placed, you will be required to enter your payment details. When you have completed this process, please click on the "Make Payment" button.
  2. Your order will be acknowledged by an Order Confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.
  3. allfairythings.com will also send you an Order Confirmation email containing information as set out above and a second email informing you when your order is despatched.
  4. Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and allfairythings.com will take place when we despatch the goods to you. The sale contract is therefore concluded in Bedford, England and the language of the contract is English at that time.
  5. We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility set-out above.
  6. Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, We will not be liable to You or any third party by reason of our withdrawing any merchandise from allfairythings.com On-Line Shop, whether or not such products have been sold.
4. PAYMENT
  1. We accept major payment cards, namely MasterCard, Visa, Switch Maestro and Solo. Payment will be debited and cleared from your account upon receipt of your order by allfairythings.com. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
  2. If the issuer of your payment card refuses to authorise payment to allfairythings.com, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
  3. Allfairythings.com, together with its partners, takes all reasonable care to make its On-Line Shop as secure as it can. All payment card transactions on this site are processed using a secure online payment gateway, that encrypts Your card details in a secure host environment. We do not hold your payment card details on the allfairythings.com server.
  4. To help ensure that your shopping experience is safe, simple and secure, allfairythings.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data You send to Us over the internet. When SSL is enabled, You will see a padlock at the bottom of your browser and You can click on this to find out information about the SSL digital certificate registration.
  5. However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from allfairythings.com On-Line Shop.
5. DELIVERY AND INSURANCE
  1. Allfairythings.com delivers in the United Kingdom (England, Northern Ireland, Scotland and Wales) and Internationally (including the Channel Islands). However, the Free Delivery Promotion is only available to the United Kingdom Mainland.
  2. Products will be delivered to the delivery address as shown in Your Order Confirmation.
  3. We strive to ensure that all orders are received within seven (7) working days. However, if cannot always be guaranteed.
  4. Allfairythings.com insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to You.
  5. Allfairythings.com will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the allfairythings.com web site, your payment card details are not held on the allfairythings.com Web site
  6. We charge a standard £19.95 for international shipping. Where the delivery costs dramatically exceed this amount, we will come back to our customers with a quote for this increase shipping.
  7. We can currently only ship to Europe.
  8. AllFairyThings.com will endeavour to ensure your goods are delivered to your address.  Every once in a while, a customer will place an order, we will process and ship the order, and the package comes back to us marked “Refused” / "Return to Sender". We will have to recharge for shipping of the products to the customers delivery location. 
6. CANCELLATIONS AND RETURNS
  1. Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at info@allfairythings.com or call 0845 053 0393 for an Order Cancellation number stating your wish to cancel, modify or return your order.
  2. Sometimes it will not be possible to stop an order from being despatched, because we endeavour to process orders on the same day. If your order has already been fully processed and despatched, please follow the returns policy.
  3. If you wish to cancel your order, you are entitled to do so within two (2) working days of ordering and obtain a full refund of the purchase price of the delivered products.
  4. Returns and exchanges; If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the returns period by providing us with a notice of return. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the second working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.
  5. In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging with suit covers and other protective materials as well as all the original labelling attached.
  6. PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. allfairythings.com is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an Order Cancellation number.
  7. allfairythings.com does not offer a free postal return service.
  8. Although we make every effort to ensure that you receive the products ordered, please let us know as soon as possible if this is not the case. We are happy to refund postage cost in the event that a) you notify us within two (2) working days of delivery, b) and that the product is not what was ordered or c) the product is flawed. We would ask for a copy of the proof of postage detailing the postage costs. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and We require that they be returned within fifteen (15) days of the date of delivery.
  9. allfairythings.com do not accept any form of liability for the loss or damage of returned goods. Our address for all returns is :

    AllFairyThings.com (Returns)
    PO Box 61
    Shefford
    Bedfordshire
    SG17 5UW
  10. In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service representatives on call 0845 053 0393 who will be happy to talk you through the procedure or send an email to info@allfairythings.com
  11. Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's payment card including VAT but excluding shipping charges and recovery costs.

 
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